We hope that we were able to meet or exceed your expectations. If for some reason you or your representative have a concern about your time here, you have the right to file a complaint or grievance. We strive to resolve the majority of concerns within 7 days recognizing that some may be more complicated and require further investigation, in which case, we will keep you informed throughout the process. Your complaint or grievance may be filled either in person, by telephone, in writing, or electronically to:
The Director of the unit/department where the care was provided
Our Patient Representative
Quality Support Services
211 Church Street
Saratoga Springs, New York, 12866
New York State Department of Health
Centralized Hospital Intake Program
Empire State Plaza Albany New York 12237
Online complaint form at Health.ny.gov
The Joint Commission
In keeping with our commitment to providing the highest quality care in a safe environment, Saratoga Hospital voluntarily participates in The Joint Commission”™s (TJC) accreditation process. TJC regularly conducts accreditation surveys of organizations to determine whether they comply with nationally established standards on quality, safety-of-care issues, and the safety of the environment in which care is provided.
www.jointcommission.org (Action Center: Report a Patient Safety Event link)
Office of Quality and Patient Safety, The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois, 60181
Medicare beneficiaries have the right to seek review by the QIO for quality of care issues, coverage decisions, and to appeal a premature discharge by the Medicare patient review organization:
Monday – Thursday:
8:00 a.m. to 5:00 p.m.
Friday: 8:00 a.m. to 4:30 p.m.
Extended hours, by appointment:
7:30 a.m. to 8:00 a.m.
Tuesday and Thursday:
8:00 a.m. to 12:00 p.m.